CitedBy
Terms of service
Last updated: 10 July 2026
These terms cover your use of CitedBy (citedby.co.uk), operated as a sole trader business in the United Kingdom. Contact: hello@citedby.co.uk · CitedBy, 124 City Road, London, EC1V 2NX. By creating an account or subscribing you agree to them.
What CitedBy does
CitedBy is a subscription service for local service businesses. Depending on your plan, we research the searches worth winning, write and publish articles and landing pages to your website, prepare your directory listings, monitor what AI assistants and Google say about you, capture enquiries from your site, and help you manage your Google Business Profile. Some actions run automatically once you switch them on; anything that changes your live website’s structure, or posts publicly in your name, only happens with your approval or your explicit opt-in settings.
Your account and your site
- You must own or control the website and business profiles you connect.
- You’re responsible for keeping your login method (your email inbox) secure.
- You confirm details you give us (services, claims like “24/7 call-outs”, qualifications) are true — we publish content based on them.
What we guarantee — and what nobody can
We guarantee the work we control: the agreed number of articles and pages produced each month on your plan — built in CitedBy and ready for you to publish or paste — or that month is free. Going live on your own website needs you to connect it, which we make a one-tap step. We do not — and will not — promise rankings, AI citations, traffic or revenue. Anyone who guarantees you a Google position is having you on. Search engines and AI assistants decide their own results; our job is to give you the strongest possible case.
Billing and cancellation
- Subscriptions bill monthly in advance through Stripe, at the price shown when you subscribed.
- Cancel anytime — no contract, no lock-in. Cancelling stops future billing; your service runs to the end of the paid period.
- Everything we’ve published to your website stays yours — we never remove your live content when you leave.
- If we change a price, we’ll tell you by email at least 30 days before it affects you.
Content we produce
Content we write and publish for your business belongs to you once published to your site. We may use anonymised, aggregated results (never your name without permission) to improve the service. You must not use CitedBy to publish anything unlawful, misleading about your qualifications, or intended to game search engines in ways that breach their guidelines — we build the safe way.
Connected services
Connecting WordPress, Google or other platforms is optional and governed by those platforms’ own terms. You can disconnect them at any time. How we handle data from Google is described in our privacy policy.
Liability
We provide CitedBy with reasonable skill and care. To the extent the law allows, our total liability to you in any 12-month period is capped at the amount you paid us in that period, and we’re not liable for indirect losses such as lost profits. Nothing in these terms limits liability that can’t legally be limited. These terms are governed by the law of England and Wales.
Changes to these terms
If we make a material change we’ll email account holders at least 14 days before it takes effect. Continuing to use CitedBy after that means you accept the change.